Refund Policy

If you're not satisfied with a Pro or Max subscription, you can request a full refund within 14 days of your first payment for that plan. No reason needed. Email billing@goalbranch.com from the email address on your account and we'll process your refund within 5–10 business days to your original payment method.

This guarantee applies to your first payment on a given plan. Renewal payments (monthly or annual) after the initial 14-day window are non-refundable, except as described in §2 below.

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from your subscription within 14 days of purchase under the EU Consumer Rights Directive, in addition to (and on the same terms as) the money-back guarantee in §1. This statutory right is not affected by anything else in this policy.

You can cancel auto-renewal at any time from your account billing settings, no need to request a refund. When you cancel, you keep access to your current plan until the end of the billing period you've already paid for, and you won't be charged again.

• Renewal charges after the initial 14-day window
• Partial-month or partial-year refunds for mid-cycle cancellations outside the guarantee window
• The Free plan (no payment, no refund applicable)

If you believe you were charged in error (e.g. duplicate charge, billing system issue), contact us. We'll review and refund those regardless of the window above.

All payments are processed by Lemon Squeezy, our merchant of record. Approved refunds are issued by Lemon Squeezy to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

To request a refund or ask about this policy, email billing@goalbranch.com.